IT Support Specialist

📋 Description

• Respond to and resolve IT support requests promptly.
• Troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
• Set up employee user accounts across internal tools and hardware.
• Use endpoint and asset management tooling to manage hardware.
• Use knowledge base to resolve common issues.
• Escalate complex issues to senior IT staff when needed.

🎯 Requirements

• 1+ years IT support or help desk experience.
• Customer-focused with passion for technology.
• Basic understanding of Windows and macOS.
• Experience with Microsoft Office and Google Workspace.
• Familiarity with TCP/IP networking.
• Excellent communication and problem-solving; works well autonomously and in a team.

🎁 Benefits

• Remote-friendly; majority of the team works remotely across the U.S.
• 20 days PTO, 10 sick days, 11 holidays, year-end closure.
• Health, dental, and vision coverage for you and your family.
• 401(k) match and remote-office stipend.
• Generous parental leave and volunteer time off.
• Gift matching policy and other total rewards.