Provide day-to-day tech support for Contact Center and remote staff (desktops, VDI, headsets).
Troubleshoot Five9, VDI, VPN, and network issues affecting productivity.
Assist onboarding/offboarding: device setup, software install, and Okta/M365/AD provisioning.
Manage incidents via ServiceNow with follow-up and clear end-user communication.
Assist in hardware/software rollout across Contact Center and remote environments.
Monitor recurring issues to identify process or technology improvements.

🎯 Requirements

1–2 years in IT support, help desk, or tech ops.
Windows, macOS, and VDI knowledge.
Familiar with Five9, IP telephony, or similar call center systems.
Basic understanding of network connectivity, VPN, and troubleshooting.
Excellent English and Spanish communication (B1–B2+).
Experience with Active Directory, Okta, Microsoft 365, and ServiceNow.

🎁 Benefits

Equal Opportunity Employer.
Inclusive culture with employee resource groups (ERGs).

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