IT Support Specialist

📋 Description

• Be the first point of contact; deliver high-touch IT support.
• Translate tech issues into clear, non-technical language.
• Set up workstations, accounts, and software for new hires.
• Manage equipment lifecycle from purchasing to offboarding.
• Diagnose and resolve IT issues promptly while upholding standards.
• Document resolutions to build a knowledge base; collaborate on improvements.

🎯 Requirements

• Customer Obsession: exceptional interpersonal skills; stay calm under pressure.
• Communication: strong written and verbal skills; teach users.
• Experience: 2+ years in a customer-facing IT/support role.
• Autonomy: work independently; escalate when needed.
• Problem Solving: curious to diagnose and fix issues.
• Education: Bachelor's degree or equivalent; ITIL/ticketing familiarity.

🎁 Benefits

• Remote-friendly environment.
• Equity in Midi Health.
• Comprehensive benefits package.
• Growth and training opportunities.
• Inclusive, Equal Opportunity Employer.