IT Support Specialist

📋 Description

• Provide technical support to end-users via Slack, email, and in-person troubleshooting hardware
• Own and triage tickets in Jira Service Management, ensuring timely resolution, clear communication
• Manage the full user and device lifecycle: onboarding, offboarding, joiners/movers/leavers, MDM
• Proactively maintain local video conferencing hardware, meeting rooms, printers, and other office
• Administer day-to-day operations in Microsoft 365 (Entra ID, Exchange, SharePoint, Teams) and other
• Build and maintain documentation, runbooks, and self-service knowledge content to scale the team's

🎯 Requirements

• 3+ years of experience in an IT support role, ideally including L2/L3 responsibilities in a
• Hands-on experience supporting macOS, Windows, and iOS, and a solid grasp of identity, endpoint
• Enjoy solving technical problems, eager to learn new technologies, and a genuine passion for
• Can prioritise and manage multiple competing tasks calmly in a dynamic environment.
• Proactive mindset, spotting and resolving potential issues before they become outages or tickets.
• Customer-first attitude with strong communication skills and a focus on delivering an excellent

🎁 Benefits

• A focus on outcomes, not time-tracking.
• Competitive compensation and VSOP options.
• Relocation support.
• Social and education allowances.
• Regular company events and all-hands to bring together employees as one team across Europe.
• Hands-on onboarding program ('Infraduction') to learn the tech stack and work with engineering