IT Support Specialist

📋 Description

• Respond to and resolve Service Desk tickets; maintain SLA.
• Install, configure, move, and upgrade workstations and peripherals.
• Troubleshoot desktops, laptops, and mobile devices.
• Onboard/offboard employees; ship and receive IT equipment.
• Oversee IT operations for offices, LAN rooms, and data closets.
• Support networking hardware and coordinate with network teams.

🎯 Requirements

• 1-3 years IT support experience (service desk, desktop, or infra).
• Post-secondary degree in CS/IT/Engineering or equivalent.
• OS knowledge: Windows, macOS, Linux; Google Workspace admin.
• Familiarity with LAN/WAN concepts; LAN room infra and AV systems.
• Certifications: CompTIA A+, Network+; ITIL Foundations.
• Strong analytical, organizational, and communication skills; team player.

🎁 Benefits

• Flexible hybrid working model.
• Home office reimbursement.
• Public transportation reimbursement.
• Employer pension contributions.
• Medical and dental benefits.
• Electric vehicle purchase incentive.