IT Support Specialist

📋 Description

• Handle IT support requests via Slack, including routine and complex issues.
• Resolve hardware, software, connectivity, and account issues for remote users (macOS/Windows).
• Own ticket queue with SLA targets; triage and escalate when needed.
• Collaborate with Senior Systems Administrator in a remote-first, distributed environment.
• Provide end-user support for Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive.
• Assist with device enrollment, config, and Rippling MDM management.

🎯 Requirements

• 2+ years IT support experience; 1+ year in L2/escalation.
• Strong macOS and Windows endpoint knowledge.
• Experience supporting Slack, Jira/Confluence, and MS 365 tasks.
• Familiar with Entra ID (Azure AD), Exchange Online, SharePoint, OneDrive.
• Strong ticketing, SLA discipline, and remote-work self-starter.
• Remote-friendly; strong written and spoken English.

🎁 Benefits

• Remote-first, globally distributed team.
• Own your tickets with autonomy.
• Collaborate with a Senior Systems Administrator.
• Work across Microsoft 365 and device management.