IT Support Specialist

📋 Description

• Provide efficient, employee IT support across offices and remote workers.
• Resolve escalations and service requests; troubleshoot endpoints.
• Manage advanced user accounts and access provisioning.
• Ensure 5-day onsite coverage where assigned.
• Troubleshoot Windows, macOS, Linux/Ubuntu, ChromeOS.
• Deploy and maintain workstations and office tech.

🎯 Requirements

• Troubleshoot across Windows, macOS, Linux/Ubuntu, ChromeOS.
• Advanced Google Workspace admin and SaaS troubleshooting.
• Network basics: LAN/WAN, Wi-Fi, VPN, DHCP/DNS.
• ITSM, ticket lifecycle, SLA metrics, escalation hygiene.
• RBAC/IAM; manage user access and security compliance.
• Asset provisioning: onboarding/offboarding; asset databases.

🎁 Benefits

• Flexible hybrid working model
• Home office reimbursement
• Baby bonus and parental leave top up
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits