IT Support Specialist

📋 Description

• Manage identity and access across Okta, Google Workspace, 1Password, and more than 40 SaaS
• Provision system admin accounts, Okta apps, vault access, and multi step tools such as Heap, Gong
• Troubleshoot authentication issues including password resets, MFA setup, phone loss recovery, and
• Resolve integration issues with Salesforce Connected Apps, Greenhouse SSO, and browser
• Support Mac users through Iru MDM, including hardware troubleshooting, device setup, and SOC II
• Create and maintain documentation, including runbooks, troubleshooting guides, and process

🎯 Requirements

• At least one year of hands-on experience supporting Okta tasks such as app provisioning, user
• At least two years supporting Mac users in an MDM environment such as Kandji, Jamf, or a similar
• Experience using Jira or a similar service management platform to manage tickets, permissions, or
• At least two years in IT support or a help desk role. Experience with a high volume ticket queue is
• Familiarity with SaaS tools for identity, collaboration, and business operations.
• Comfort using company approved AI tools to support research, troubleshooting, and documentation

🎁 Benefits

• Generous equity grant, become an owner in our company!
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• One-time work-from-home allowance
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch
• Company events and team-building activities, both in-person and virtual