IT Support Specialist

📋 Description

• Provide front-line IT support via walk-ups, tickets, and chat.
• Support and troubleshoot SaaS apps like Google Workspace, Okta, Atlassian Cloud, Slack.
• MacOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
• Manage onboarding, offboarding, and equipment reclamation.
• Lead New Hire IT Orientation and day-one guidance.
• Act as the point of contact for conference room AV (Neat, Crestron, Zoom).

🎯 Requirements

• Proven corporate IT support experience.
• Proficiency with Jira and FreshService.
• Hands-on enterprise SaaS experience.
• Familiarity with conference room tech (Neat, Crestron, Logitech).
• Experience with Wi-Fi, VPN, DNS, and basic networking.
• Knowledge of information security best practices.

🎁 Benefits

• Competitive salary, bonuses, and equity.
• Benefits covering health, retirement, and family support.
• Employee giving match.
• Mobile phone stipend.
• Wellness reimbursement with weekly onsite and virtual programming.
• Generous vacation policy and flexible time off.