IT Support Specialist

📋 Description

• Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage
• Make our AI powered tooling even better by documenting common issues, fixes, and processes to build
• Own audio visual setup at the office
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office
• Partner with the Workplace Experience team on ordering and provisioning equipment and supporting
• Serve as a backup resource for IT onboarding support during new hire cohorts, as needed

🎯 Requirements

• 2-4 years of hands-on experience with help desk ticketing systems
• Skilled in using AI-powered tools to work efficiently such as MM&MM
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events
• Comfortable troubleshooting macOS environments
• Proficient in new hire onboarding, including account setup, hardware provisioning and day-one
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and

🎁 Benefits

• Equity (RSUs) in our growing, privately held company
• Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with
• 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing
• Flexible vacation, paid holidays, and a sabbatical program
• Access to mental health resources, therapy and coaching
• A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement