IT Support Specialist

📋 Description

• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions.
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role
• Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services.
• Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike.

🎯 Requirements

• 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing.
• Experience supporting macOS and Windows environments.
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom.
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA.
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms.
• Strong troubleshooting, communication, and customer service skills.

🎁 Benefits

• Full-time employees can take advantage of health coverage, paid parental leave, generous paid
• Access to LinkedIn Learning platform.
• Quarterly wellness education sessions.
• ERG-hosted events.
• Base salary range: $73,577.25 - $103,913.30.
• Bonus program or commission plan, and stock options if approved by 6sense’s board.