IT Support Specialist

📋 Description

• Provide first level support of end users technology related issues in a prompt, courteous manner
• Respond to incoming calls, tickets, and Slack messages regarding computer or equipment problems
• Guide users through problem solving processes using clear communication
• Train and educate users on basic software and hardware functionality
• Prioritize and manage multiple tickets at a time through the ticketing system
• Install and configure laptops and peripheral equipment according to standards and guidelines

🎯 Requirements

• 1 to 3 years of experience in a technology support role
• Excellent troubleshooting skills
• Experience with Windows 10/11 and Mac OS required
• Experience with Microsoft Entra and Exchange preferred
• Basic understanding of TCP/IP protocol and basic network troubleshooting skills
• Experience with Jira, & Azure a plus

🎁 Benefits

• Competitive base salary + Company-wide bonus program
• Generous and flexible time and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
• 401K with a generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back