IT Support Specialist

📋 Description

• Be the first point of contact for end-users who need technical help, and escalate anything that
• Keep end-users updated on the status of their requests.
• Provide friendly and unflappable walk-up and break-fix support for IT-owned systems at HQ
• Run new-hire onboarding sessions and make sure new hires have access on day one.
• Make sure assets ship and come back on time, working with our device lifecycle vendor.
• Help end-users get the most from our tools through one-on-one, small group, and organization-wide

🎯 Requirements

• Strong troubleshooting skills, with a desire to get to the root of an issue.
• Experience supporting macOS and Windows devices.
• Familiarity with cloud platforms such as Google Workspace, Slack, Zoom, 1Password, and Atlassian
• Familiarity with identity platforms such as Okta, including helping end-users with sign-in and MFA
• Familiarity with conference room and shared-space technology, like Zoom Rooms and Neat devices.
• Understanding of basic networking concepts such as VLANs, subnets, and wireless troubleshooting.

🎁 Benefits

• Provide the autonomy to find problems and propose solutions.
• Give you hands-on experience with a modern, cloud-first IT stack.
• Surround you with a team of problem solvers.
• Ensure you get support, mentoring, and feedback to make you successful.
• Unlimited PTO (which we model and encourage)
• Work location flexibility