IT Support Specialist

📋 Description

• Serve as first point of contact for HQ tech support; resolve hardware, software, and network issues.
• Maintain inventory of IT hardware/software; document systems, configs, and procedures.
• Create, manage, and disable user accounts with appropriate access controls.
• Monitor and troubleshoot network performance; maintain connectivity across 23 retail locations.
• Educate employees on IT security policies and provide training on new tools.
• Support IT projects; assist deployment of new solutions and disaster recovery planning.

🎯 Requirements

• 3+ years in IT support/coordinator or similar role.
• Strong technical background in IT systems, networks, and software.
• Experienced with macOS and Windows environments.
• Proactive problem-solver who enjoys troubleshooting and helping others.
• Comfortable working independently and collaboratively in a fast-paced environment.
• Clear communicator; able to explain tech to non-technical staff.

🎁 Benefits

• 100% of extended health and dental premiums for permanent full-time employees.
• Mental health support through EAP with Dialogue.
• Paid parental leave top-up to 80% for eligible permanent full-time employees.
• RRSP matching program for permanent full-time team members.
• 50% discount on Knix products.