IT Support Specialist - Contractor

📋 Description

• Contract IT Support contractor for CS organization; front line for tier 1 & 2 requests.
• Handle account provisioning, access management, password resets, MFA/SSO issues, and general
• Onboard/offboard CS agents using runbooks; assign groups/roles, hardware access, deprovision on
• Serve as day-to-day IT contact for CS, move requests through without manager involvement.
• Support CS IT help desk via Slack, Zoom, phone, and in-person.
• Administer Google Workspace, Slack, Jira, and Confluence accounts and permissions.

🎯 Requirements

• 1–3 years in IT support, help desk, or CS/support operations.
• Hands-on account provisioning and access management experience.
• MacOS focus with Windows/iOS/Android in business env.
• Experience with Google Workspace administration at user level.
• Familiarity with ticketing platforms (Jira Service Management preferred; Zendesk a plus) and SLAs.
• Strong attention to detail and process discipline for sensitive access changes.

🎁 Benefits

• Life at Flex: NYC HQ with US-wide teams, inclusive culture.
• Hybrid offices in NYC/San Francisco/Salt Lake City; relocation assistance for outside areas.
• Medical, dental, vision; equity; 401(k) with company match; unlimited PTO + holidays; parental