IT Support Specialist

📋 Description

• Act as the 1st line of IT support within the company.
• Support Cyara’s staff across the globe.
• Troubleshoot wireless and wired networks.
• Provide remote and on-site end-user support.
• Manage multiple requests and adhere to SLAs.
• Participate in IT projects, onboarding, asset mgmt, docs.

🎯 Requirements

• Degree in IT preferred or equivalent experience.
• 2-3 years IT support or helpdesk experience.
• Strong knowledge of Windows and macOS.
• Familiar with Microsoft 365 or Google Workspace.
• Basic networking: Wi-Fi, LAN, VPN.
• Experience with ticketing systems (Service Cloud, Zendesk, Jira).

🎁 Benefits

• Competitive pay and comprehensive benefits.
• Flexible work options.
• Recognition programs and wellbeing focus.
• Global collaboration and learning opportunities.
• DEIB and inclusive culture.