IT Support Specialist

📋 Description

• Provide hands-on service desk support, including ticket intake and resolution.
• Troubleshoot hardware, software, and OS across Windows, macOS, Linux.
• Deploy and support desktops, laptops, mobile devices, and peripherals.
• Administer Windows Desktop, Azure AD/Entra ID, Intune, and Microsoft 365.
• Troubleshoot LAN/WAN, VPN, and Wi‑Fi networking.
• Support onsite conference rooms AV and events.

🎯 Requirements

• 2+ years progressive IT support or service desk experience.
• Windows Desktop, Azure AD/Entra ID, Intune, and Microsoft 365.
• Strong macOS experience; Linux experience preferred.
• Basic networking: LAN/WAN, VPNs, and Wi‑Fi.
• Experience managing service desk tickets for hardware/software/OS/endpoint issues.
• Excellent customer service, communication, and ability to explain tech to non-technical users.

🎁 Benefits

• 100% employer-paid health care
• 401k & retirement plans
• Weekly paid office lunches
• Fully stocked breakrooms
• Stock options
• Paid Parental Leave