IT Support Specialist/Engineer

📋 Description

• Provide timely IT support through tickets, phone, email, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, application, printer, network, and
• Install, configure, update, and maintain computers, mobile devices, peripherals, and other IT
• Set up IT equipment, user accounts, software, and access for new employees and existing users.
• Manage and support Microsoft 365, Windows, Active Directory (AD/AAD), and user access.
• Monitor and support basic network, server, wireless, firewall, and VPN infrastructure.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• 2-3+ years of hands-on experience in IT Support, Helpdesk, Desktop Support, System Support, or a
• Strong knowledge of Windows operating systems and Microsoft 365.
• Practical experience with Active Directory / Azure Active Directory (AD/AAD) and user access
• Good understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi/wireless networks
• Working knowledge of Windows Server and basic server support.