IT Support Specialist

📋 Description

• Provide world-class IT support to the corporate team.
• Triage and troubleshoot technical issues; escalate as needed.
• Manage provisioning of macOS/Windows via NinjaOne.
• Leverage SSO and identity management with Okta and Google Workspace.
• Support AV for company-wide meetings (Google Meet, Zoom Rooms).
• Collaborate with IT to resolve issues quickly and accurately.

🎯 Requirements

• 1–2 years Level 1 tech support in mixed Mac/PC (70% Mac).
• Proficient in Chrome, Safari, Firefox on macOS and Windows.
• Experience with IT ticketing systems; create knowledge bases; automate workflows.
• Mac/Windows admin: macOS, Windows; Google Workspace; Okta; NinjaOne.
• Hours: 9:00 AM to 5:30 PM.
• On-site SF Tue-Thu; remote Mon-Fri; lift up to 50 lbs.

🎁 Benefits

• Medical, Dental, and Vision Benefits
• Employer Funded Health Savings Account
• 10 Paid Holidays
• Paid Time Off and Sick Leave
• Paid Parental Leave
• Monthly Gym/Wellness Reimbursement