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3 hours ago
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microsoft office helpdesk tech savvy ticketing system autodesk

📋 Description

  • Act as primary customer contact for incoming technical issues
  • Gather required information and log into ticketing system
  • Implement known solutions from Helpdesk Support Center
  • Processes common workflows
  • Escalate incidents beyond tier 1 support

🎯 Requirements

  • Education: A+ Certification Preferred
  • Experience: 1+ years relevant experience
  • Autodesk products familiarity a plus
  • Required Skills: Tech Savvy, Keyboarding, Troubleshooting, Customer Service
  • Recommended Skills: Microsoft Office Proficiency, Naturally Organized
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