IT Support Specialist I

📋 Description

• Serve as the first-level technician of the helpdesk team
• Provide excellent customer service through effective communication and active engagement
• Resolve IT requests within established Service Level Agreements (SLA)
• Escalate IT issues to mid or senior-level technicians as needed
• Manage help desk system queue to ensure timely response and resolution times, and document
• Assist other team members to help balance the IT workload

🎯 Requirements

• Bachelor’s degree or equivalent combination of technical training/work experience
• Relevant IT coursework and/or equivalent of (2) years of IT support experience
• Analytical, critical and deductive reasoning required to troubleshoot user issues
• Effective communication of technical information to a less technical audience
• Clear, concise, professional and thorough oral and written communication skills
• Ability to multitask, follow processes and procedures and take direction positively

🎁 Benefits

• Competitive salary range of $24.04-$28.85/hr
• Benefits package included
• Full-time, long-term position
• Potential bonus eligibility for certain roles