IT Support Specialist II

📋 Description

• Provide help desk support and resolve problems to the end user’s satisfaction
• Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones
• Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are
• Strong troubleshooting of Windows 10/11 operating system
• Strong troubleshooting of MacOS
• Some understanding of Active Directory or LDAP

🎯 Requirements

• 2+ years of experience in IT
• Proven experience with ITSM tools
• Strong problem-solving skills and ability to work independently and collaboratively
• Exhibits excellent communication and interpersonal skills
• Demonstrated ability to resolve difficult technical issues with limited information

🎁 Benefits

• Medical, dental, and vision coverage for employees and dependents
• Generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days for
• Paid parental leave
• Short and long-term disability insurance
• Life insurance
• Access to a 401(k) retirement plan