IT Support Specialist II

📋 Description

• Prioritize and respond to end user service requests tracking work activities in the IT ticketing
• Follow standard operating procedures for account management, workstation configuration, change
• Maintain accurate records of technical assets and identify needs to procure additional supplies and
• Create and maintain standard OS images
• Provide AV support including conference room setup, online meeting (Teams or Zoom) configuration
• Support network and desktop printing and coordinate printer maintenance with the service vendor

🎯 Requirements

• Bachelor's degree in an IT-related field or equivalent work experience
• Not less than seven (7) years’ experience in an end-user-facing computer support role, preferably
• Advanced knowledge of the Windows desktop operating system environment as well as PC applications
• Advanced knowledge of or experience with telecommunication support and audio-visual system support
• Demonstrated ability to provide exceptional customer service and take ownership of problems
• Ability to communicate effectively with a wide variety of people in a professional manner, face to

🎁 Benefits

• Medical Insurance (HDHP with HSA; PPO)
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (medical; dependent care)
• Short Term Disability | Long Term Disability Life Insurance
• Paid Time Off (4 weeks per year)