IT Support Specialist II - Shift A

📋 Description

• Provides intermediate-level technical support to employees, partners, and production environments
• Ensures an efficient service experience aligned with global IT standards
• Handles medium- to high-complexity technical incidents within its scope of responsibility
• Works autonomously to resolve advanced issues
• Escalates cases that require specialized intervention
• Contributes directly to operational stability, regulatory compliance, and business continuity in

🎯 Requirements

• Bachelor’s degree or associate degree in Systems Engineering, Computer Science, Information
• 3+ years of experience in technical support for IT systems
• Relevant work experience resolving complex issues related to hardware, software, mobile devices
• Experience with ServiceNow, Windows Active Directory, Intune and KPIs
• English level B2 (indispensable)
• Excellent organizational and problem-solving skills