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8 hours ago
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jira google workspace gdpr itil itsm

📋 Description

  • Lead and develop the global IT Support function (L1/L2) ensuring SLA and KPIs.
  • Own IT Service Management processes in line with ITIL best practices.
  • Administer and optimize core corporate IT platforms and IAM.
  • Manage critical payment systems (SWIFT, SEPA, TARGET, Mastercard, Visa).
  • Oversee software licensing, SaaS, procurement, vendor contracts, and budgets.
  • Ensure regulatory, security, and audit compliance (DORA, PCI-DSS).
  • Drive automation, AI adoption, and process optimization.
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