Senior IT support contributor handling high‑complexity tickets and queue health.
Anchors regional pod and manages day‑to‑day IT operations, procurement, and onboarding.
Backups site operations and pod leadership when IT manager absent.

🎯 Requirements

5+ years of IT support or end‑user computing experience
Strong troubleshooting across endpoints, networking, and infrastructure
Experience with ServiceNow, Okta, Slack/Zoom, Google Workspace
Endpoint management platforms: Tanium, JAMF, Intune/Autopilot
Ownership of high‑complexity tickets, incident command, RCA documentation

🎁 Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support

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