IT Support Technician

📋 Description

• Provide remote Tier 1 technical support for desktops, laptops, mobile devices, printers
• Troubleshoot and resolve issues involving Microsoft 365, Windows desktop operating systems, Active
• Support LAN/WAN connectivity and assist with troubleshooting network infrastructure issues.
• Document troubleshooting activities, resolutions, and other work accurately within the PSA system.
• Escalate complex or unresolved technical issues to senior technicians and engineers while
• Assist with client onboarding, technology deployments, system implementations, and other technical

🎯 Requirements

• At least 1 year of experience working in a Managed Service Provider (MSP) environment is required.
• At least 1 year of professional technical support experience.
• Hands-on experience supporting Microsoft 365, Windows desktop operating systems, Active Directory
• Strong troubleshooting and problem-solving skills, with the ability to diagnose technical issues
• Excellent customer service and communication skills, with a professional and user-focused approach
• Ability to manage multiple priorities, tickets, and deadlines in a fast-paced support environment.

🎁 Benefits

• Compensation of $18–$20 per hour for approximately 30 hours per week.
• Contract-to-hire structure with potential for permanent employment based on performance and
• Fully remote work opportunity within the United States, subject to location restrictions.
• Exposure to a wide variety of technologies, client environments, and IT infrastructure.
• Opportunity to work alongside experienced technicians and engineers while developing technical
• Supportive environment focused on continuous learning, professional growth, accountability, and