IT Support Technician

📋 Description

• Handle Jira tickets with clear communication and ownership
• Support MacOS, SaaS tools, accounts, and general troubleshooting
• Troubleshoot devices, network, Zoom rooms; partner with IT Engineering to implement solutions
• Communicate clearly with colleagues via Slack, Zoom, Jira, and in person
• Assist internal events: Makers Faire planning, setup, and day-of support
• Identify improvements and document processes to make team workflows better

🎯 Requirements

• 2+ years IT Support, Help Desk, or deskside experience
• MacOS, SaaS apps, and basic A/V setups
• Strong troubleshooting and independent problem solving
• Proficient with Jira, Slack, Zoom, Notion, and FleetDM
• Clear written and verbal communication; organized and able to multi-task
• Must be able to travel internationally 1-2 times per year

🎁 Benefits

• Equity and comprehensive benefits
• Hybrid in-office schedule: 3 days in office per week plus a flex day, with up to 4 weeks remote per year
• Access to enterprise AI tools and technologies
• Belonging and inclusive culture with opportunities for growth