IT Support Technician

📋 Description

• Work as part of the Service Desk team to deliver IT support to the end-users and operations groups
• Support for all remote access technology, including laptop computers (Windows and MacOS), Okta
• Provide exceptional end-user support for our MacOS and Windows environments.
• Support mobile wireless devices such as iPhone and iPad devices.
• Perform desk/office moves, setups, and changes for desktop hardware, printers and AV equipment.
• Track requests to completion with JIRA: capture user requests, resolve issues, and verify user

🎯 Requirements

• 5+ years’ experience delivering end-user IT support services.
• Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
• Experience managing and troubleshooting stakeholder laptops both onsite and remotely.
• Experience with MDM applications like Jamf and Intune is a plus.
• Experience setting up and managing video conferences using Zoom.
• Experience with Amazon Connect and Zendesk is a plus.

🎁 Benefits

• It is rare to have a company that both deeply impacts its customers and is able to provide its
• At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of
• We are also the fastest growing healthcare company in the country and are driving that impact
• Our business model not only helps people, but drives economics that allow us to build a
• We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional
• We are an equal opportunity employer and value diversity of all kinds.