Assist with support tickets and escalate as needed
Perform onboarding and off-boarding tasks for employee lifecycle management including account
Help with inventory management
Keep documentation on infrastructure, policies, and procedures up to date
Account management, troubleshooting, and password resets
Assisting with infrastructure upgrades and larger projects

🎯 Requirements

Excellent customer service
Understanding of troubleshooting techniques
Exhibits critical thinking skills
Able to take notes and remember directions
Experience with Windows, MacOS, and/or Linux
Highly motivated with an interest in helping and teaching others

🎁 Benefits

Experience with Network troubleshooting
Experience with Microsoft 365
Familiarity with troubleshooting/updating scripts
Comfortable with replacing hardware in laptops and desktops

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