Added
13 days ago
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Full time
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Salary not provided
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Related skills

windows macos active directory microsoft 365 jamf pro

📋 Description

  • Serve as primary IT contact via ITSM for Lightedge staff.
  • Diagnose and resolve hardware/software issues on Windows/macOS.
  • Provide remote and in-person support with clear communication.
  • Manage incidents from intake to resolution and escalation.
  • Document issues, status, and resolutions; update stakeholders.
  • Coordinate with teams/vendors on troubleshooting and fixes.

🎯 Requirements

  • 0-3 years in help desk or similar role; related experience considered.
  • High school diploma; associate degree preferred.
  • Foundational knowledge of Windows/macOS, hardware, peripherals.
  • Basic networking: TCP/IP, DNS, DHCP, Wi-Fi, remote access.
  • Familiarity with AD, Entra ID, M365, Intune, Jamf Pro (preferred).
  • ITSM platforms experience; ServiceNow a plus.
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