IT Support Technician - Help Desk

📋 Description

• Field and resolve up to 95% of daily IT requests via Google Chat, Atera ticketing, email, and
• Respond to Atera device alerts and escalate complex issues to the IT Manager when necessary.
• Prepare and deploy new Windows (ThinkPad) and Apple (MacBook/iPad) devices, ensuring workstations
• Maintain a meticulous real-time inventory of all physical IT assets and take ownership of the asset
• Lead the IT portion of new hire orientations, walking new employees through basic hardware usage
• Collaborate with the IT Manager to continuously write, update, and organize internal IT

🎯 Requirements

• 1–3 years of experience in an IT Helpdesk, Desktop Support, or highly technical customer service
• Hands-on experience with both Windows and Macs is preferred
• Strong familiarity with troubleshooting Windows and macOS hardware and operating systems
• Experience with ticketing systems (Atera preferred) and endpoint management tools (e.g., Jamf
• Pro-active problem solver who actively looks for ways to optimize systems and sharpen technical
• Excellent interpersonal skills with the ability to communicate technical concepts clearly and