IT Systems & Services (ITSS) Intern

📋 Description

• Serve as first point of contact for technical support, managing and resolving day-to-day IT issues
• Coordinate with senior team members for complex problem resolution
• Document solutions and share knowledge with end-users
• Execute end-to-end laptop provisioning and configuration
• Manage hardware logistics and inventory tracking
• Handle employee technology onboarding, including account creation and system setup

🎯 Requirements

• Good communication skills - verbal and written
• Positive customer service skills with the ability to make people feel validated
• Willingness to support where needed
• Curious mindset and willingness to learn new things
• Ability to ask questions when to get a better understanding
• Willingness to share information and teach people how issues were resolved

🎁 Benefits

• €100 Catavoucher when you join
• €50 Catavoucher on your birthday
• Extra day off each year to 'Pursue Your Passion'
• Additional leave for key work anniversaries and important life events
• Learning & Development initiatives, including clear development plans and mentorship programmes
• Hybrid working setup with vibrant offices in Amsterdam and Lisbon