IT Team Coordinator - Service Desk

📋 Description

• Lead and support a regional Service Desk team within Global IT Support
• Ensure incidents and service requests are handled reliably
• Manage day-to-day operations and assist on complex cases
• Collaborate with IT management on priorities and service development
• Coordinate onboarding/offboarding and user support in complex scenarios
• Oversee asset management and regional IT equipment inventory

🎯 Requirements

• Completed vocational training or IT degree or equivalent
• English and German fluency (C1/C2)
• ADA certification or willingness to obtain with TOMRA support
• Strong IT experience, including leading IT teams
• ITIL or similar certification is an advantage
• Excellent knowledge of Windows client OS, Office 365, Exchange/Teams

🎁 Benefits

• 12 monthly salaries and performance-based bonus
• Accident insurance and company pension plan
• Relocation support for candidates moving to the region
• Job security with permanent contract
• Team events and strong team spirit
• Bike leasing and Corporate Benefits discounts