Provides day-to-day technical support to employees for network infrastructure and internal systems
Follow up on outstanding requests and ensure timely resolution.
SNOW Support queue management and handling of more complex tickets (escalations).
Participate in knowledge transfer and Internal KB management.
Large Meeting (All Hands/Town Hall), and event support.
Proactively identify opportunities to streamline and automate processes and leverage data-driven

🎯 Requirements

Bachelor’s degree in computer science, or associate degree plus two years of tech support
Effective communication in English is essential.
Knowledge of and experience in desktop support, including Windows, Mac, and Linux systems.
Server Administration (Windows) Virtual and Physical, Cloud-based and On-Prem.
Knowledge of and experience supporting computer hardware and software, mobile devices (IOS and
Experience managing and maintaining Microsoft Active Directory Infrastructure environments

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