ITMS SUPPORT SPECIALIST Tier 2

📋 Description

• Provide high-quality IT technical support services, including remote troubleshooting, support for
• Deliver world-class support services and ensure customer satisfaction
• Optimize productivity while assigned to customer tickets or projects
• Prioritize work through ticket and project status
• Problem-solve and resolve network issues, escalating where appropriate
• Manage ticket quality control and ticket management

🎯 Requirements

• 3-5 years' experience as a Systems Engineer or similar role
• Ability to troubleshoot, analyze, and configure VMware, O365, backups, desktops, Windows
• Proven track record and experience with Microsoft, Mac, and Virtual services
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades
• Working technical knowledge of current network hardware, protocols, and internet standards
• Strong background with ticketing systems and tracking work

🎁 Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO