ITMS Support Specialist, Tier 2

📋 Description

• Customer Satisfaction through the delivery of world-class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.

🎯 Requirements

• 3-5 years experience as a Systems Engineer or similar role.
• Ability to troubleshoot, analyze, and configure VMware, O365, backups, desktops, Windows
• Proven track record and experience with Microsoft, Mac, and Virtual services.
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades
• Working technical knowledge of current network hardware, protocols, and internet standards.
• Strong background with ticketing systems and tracking work.

🎁 Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO