ITOM Solution Architect

📋 Description

• Own ITOM architecture: Discovery, Service Graph Connectors, Agent Client Collector, CMDB/CSDM
• Design and data foundations AI-ready and trustworthy
• Design sustainable data population architecture, including MID Server and collection topologies
• Architect ITOM Health and Service Observability with SLO-based Service Reliability Management as
• Integrate existing monitoring estates (for example, Dynatrace, Datadog, SolarWinds, Splunk)
• Define operational success: noise reduction, alert-to-CI coverage, MTTR, and service health accuracy

🎯 Requirements

• Substantial ServiceNow ITOM delivery experience at architect or lead level on large
• Demonstrated depth in CMDB architecture, CSDM alignment, IRE and reconciliation design, and
• Working command of ITOM Visibility and ITOM Health, including enterprise-scale Event Management
• Practical experience applying AI to operational work, and the judgement to know where it helps and
• Infrastructure and cloud fluency: hybrid and multi-cloud architecture, containers and Kubernetes
• Integration fluency: REST, MID Server architecture, credential and certificate handling, and event

🎁 Benefits

• Shape the architecture of multi-million-dollar transformation programs from the first design
• Work on the problem that determines whether autonomous IT actually works: trustworthy operational
• Join a practice that invests in architect development and values honest delivery over optimistic