Conduct triage exclusively for tickets in the "Manual Review" status, assessing urgency, impact
Ensure these tickets are properly reviewed and routed to the correct resource or team, and confirm
Monitor and review the Spam Cleanup Board regularly to identify and reclassify any tickets that
Manage the dispatch of onsite service tickets, collaborating with third-party vendors to ensure
Dispatch tickets designated to Client IT Boards, ensuring accurate and efficient routing.
Review all tickets marked as “Client Updated” to confirm the resolution is clear, a resource is

🎯 Requirements

Associate's Degree in a computer-related field preferred.
2-4 years of customer service experience required.
1-3 years of ticket management or triage processes preferred.
Strong customer service orientation and communication skills.
Excellent organizational and multitasking skills.
High attention to detail and ability to manage shifting priorities.

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