IVR Techlead

📋 Description

• Provide technical leadership, mentorship, and code-quality oversight for offshore full-stack
• Drive daily execution and delivery across API integration, backend engineering, and conversational
• Coordinate with onshore solution architects, platform leads, and engineering managers to align
• Lead the modernization of legacy systems, including wrapping WCF services with RESTful APIs and
• Oversee middleware and connector development, ensuring alignment across API specifications, data
• Guide prompt engineering, LLM tuning, and conversational flow optimization for voice and chat

🎯 Requirements

• Proven experience leading or contributing to major telecommunications transformation initiatives
• Strong full-stack development and backend engineering experience, with hands-on expertise
• Strong understanding of API integration, middleware services, enterprise systems, and microservices
• Experience with prompt engineering and conversational AI development, including integrating APIs
• Experience working with cloud platforms, preferably AWS, and modern cloud-based application
• Demonstrated experience leading or mentoring onshore, offshore, or distributed engineering teams.

🎁 Benefits

• Remote work opportunity.
• Contract position with the opportunity to contribute to a large-scale technology transformation.
• Leadership responsibility across full-stack engineering, API integration, IVR, and conversational
• Hands-on exposure to AWS, LLMs, agentic AI, RAG architectures, and modern integration technologies.
• Collaboration with distributed engineering, architecture, AI, DevOps, and enterprise technology
• Opportunity to influence technical architecture, engineering standards, and transformation strategy.