Fresh Prints

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Jewelry Account Manager / Customer Success Manager

Customer Support

Added

26 days ago

Location

🌍 Asia

Type

Full time

Salary

Salary not provided

Related skills

crm account management customer success saas operations

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Manage inbound requests for custom jewelry pieces
Serve as primary contact for assigned accounts
Coordinate with CAD, production, and operations teams
Track orders from design to delivery
Gather requirements and clarify design/production details
Maintain high-touch, proactive customer communication

🎯 Requirements

Excellent written and spoken English
Strong clear communication with US customers
2+ years in customer success, account management, or operations
Highly organized and detail oriented
Tech-savvy and quick to learn new systems
Comfortable working US business hours

🎁 Benefits

Fully remote work with global teams
US business hours alignment
Exposure to luxury jewelry and custom manufacturing
Collaborative, cross-functional environment
Opportunity to work with SaaS-enabled workflows

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