Collaborate with global support team to resolve customer issues rapidly, meeting SLAs
Work in Technical Account Manager capacity for technical customers
Provide professional services for implementation of OPSWAT products
Maintain strong customer relationships through scheduled calls and occasional in-person meetings
Improve issue management processes and coordinate between departments
Gain functional and technical expertise in OPSWAT products

🎯 Requirements

Bachelor's degree in Computer Science, Technical discipline, or equivalent experience
Strong knowledge of Windows and Windows server
Basic knowledge of Linux, with an interest to expand that knowledge
Good foundation and willingness to expand knowledge of networking concepts
Basic knowledge of and willingness to expand knowledge of cybersecurity and critical infrastructure
Strong presentation skills

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