Deliver responsive service via Live Chat, Email, and social media.
Handle inquiries/complaints with accurate info on BTSE Indonesia products and policies.
Record and monitor every customer ticket until resolution per SOP/SLA.
Conduct analysis and coordinate with teams to resolve issues.
Educate customers on registration, KYC, deposits, withdrawals, and trading.

🎯 Requirements

Diploma (D3) or Bachelor’s (S1) degree.
Proven experience in customer support/service.
Crypto/fintech experience is advantageous.
Proficiency in English for documents and chat/email.
Strong analytical and problem-solving skills; able to work independently or in a team.
Excellent, clear, professional communication; detail-oriented and able to work under pressure.

🎁 Benefits

Competitive total compensation package
Various team-building programs and company events
More details available after applying

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