Jr. Customer Service Officer (Remote)

📋 Description

• Assist with exchange platform / payment gateway channel’s customer concerns, requests, queries
• Monitor, review, and process merchant payments accurately within the agreed service level as
• Coordination with internal support and team members to handle transaction related issues
• Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and
• Perform other tasks and duties to be assigned by Supervisor

🎯 Requirements

• 2 years of experience as Customer Service in Crypto, FinTech, or Banking Company.
• Proficient in verbal and written in English languages.
• Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc).
• Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our
• Willing to work in a shifting schedule.
• Willing to work from home or at the office/business site as needed.

🎁 Benefits

• Competitive total compensation package
• Various team-building programs and company events
• And many more! Apply and let us tell you more!