Jr. Customer Support Analyst

📋 Description

• Execute, monitor, and continuously improve delivery management and service related tasks assigned
• Be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’
• Deliver Snapshots/data extract as per customer contractual terms, against stipulated success
• Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets
• Work closely with other NielsenIQ teams to identify resolutions.
• Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job

🎯 Requirements

• Bachelors Degree with preference to Business Administration/ Analyst, Mathematics, Statistics
• Analytical skills and aptitude for data and operational processes
• Good organization skills, meeting deadlines, and team player
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Skew towards accuracy, proactivity and attention to details
• English language proficiency: writing and verbal

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)