Jr. Customer Support Analyst (Mandarin Speaker) – Excel & Data Troubleshooting

📋 Description

• Serve as the first point of contact for customer inquiries and provide timely support to ensure a
• Manage and resolve customer requests, troubleshoot basic platform-related issues, and coordinate
• Monitor, track, and document customer cases accurately while maintaining service level expectations.
• Support data and methodology-related inquiries using available tools, knowledge articles, and
• Conduct basic analysis of data issues and work closely with internal stakeholders to identify and
• Assist with data extractions, ad hoc requests, and report delivery based on client requirements.

🎯 Requirements

• Bachelor's degree in any discipline.
• 0-2 years of experience in customer service, customer support, analytics, or a client-facing role.
• Fluent in both Simplified Chinese and English, with strong written and verbal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)