Jr. Enterprise Account Manager

📋 Description

• Support partner onboarding and account management tasks under the direction of an senior Account
• Assist with partner communication, basic issue follow-up, and reporting.
• Manage smaller or low-complexity accounts with oversight.
• Learn IDIQ systems, partner workflows, and escalation paths.
• Maintain documentation, track tasks, and assist with ticket management.
• Participate in cross-functional meetings as a support resource.

🎯 Requirements

• At least 1 year experience in customer service-facing positions or equivalent showing a clear trend
• Proficiency in Microsoft Office programs (e.g., Excel, Word, Outlook, PowerPoint, etc.).
• Experience using a CRM system (preferably experience using Zoho CRM or an equivalent sales CRM
• First level technical support or general help desk assistance experience for an application where
• Strong independent work ethic with the ability to manage workload, adhere to schedules, and deliver

🎁 Benefits

• Medical: 100% of base benefits for employees and 50% for dependents
• Dental: 50% for of base benefits for employees and dependents
• Vision: 50% for of base benefits for employees and dependents
• $25,000 company paid life insurance
• Short-term disability
• Long-term disability