Jr. IT Helpdesk Specialist (Pacific Standard Time)

📋 Description

• Provide Tier 1 technical support to remote employees through phone, email, chat, and ticketing
• Receive, document, prioritize, troubleshoot, and resolve technical support requests while
• Diagnose and resolve hardware, software, connectivity, remote-access, and peripheral issues across
• Support Google Workspace, Microsoft 365, document management systems, video conferencing platforms
• Assist with new-hire onboarding by setting up accounts, configuring devices, preparing access, and
• Maintain accurate IT documentation, FAQs, troubleshooting guides, and knowledge-base articles.

🎯 Requirements

• 0–1 year of Helpdesk, IT support, or related technical support experience, ideally within a remote
• Strong troubleshooting abilities across hardware, software, networking, connectivity, and
• Familiarity with Google Workspace, Microsoft 365, Windows, macOS, and common collaboration tools.
• Strong problem-solving instincts, resourcefulness, and willingness to research and learn new
• Excellent written and verbal communication skills combined with a customer-service-oriented mindset.
• Demonstrated ability to collaborate effectively with colleagues, managers, and cross-functional

🎁 Benefits

• Base salary: $48,600–$59,000, depending on experience, market, and location.
• Fully remote work environment.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Health Savings Account (HSA).
• Life insurance.