Jr. IT Support Specialist

📋 Description

• Respond to support tickets from team members when they run into technology issues
• Help solve problems with computer systems, software, hardware, and other workplace technology
• Educate team members on technology, and walk with them through the problem-solving process
• Run diagnostic programs to identify and resolve problems
• Respond promptly to team member questions either in-person or over email
• Resolve technical problems with Local Area Networks (LAN), WiFi, and other systems

🎯 Requirements

• Bachelor's Degree (all majors welcome)
• GPA 3.4 or above
• Prior work experience (any field)
• Strong verbal and written communication skills
• Customer service experience
• Ability to translate technical information into simple terms

🎁 Benefits

• Comprehensive on-the-job training and career development
• Ongoing advanced training sessions from industry experts
• Regular team Lunch-and-Learns
• Career growth and upward progression paths with merit-based promotions
• Regular 1-on-1 check-ins with manager
• Flexible schedule (start between 8-10 am)