Jr. Onboarding Associate

📋 Description

• Help small business customers choose Gusto.
• Interact via email, chat, and phone across onboarding.
• Use advisory selling to match our solutions to needs.
• Guide customers through onboarding milestones and first payroll.
• Develop product mastery and customer empathy.
• Use AI-powered workflows as core to selling.

🎯 Requirements

• 1+ years in high-volume sales or customer service with quotas.
• Customer focus with empathy and ethical practices.
• Driven to hit goals and sharpen your craft.
• Strong communication across phone, email, and chat.
• Adaptable and thrive on challenges and change.
• AI experience: integrate AI into daily work and provide feedback.

🎁 Benefits

• Competitive pay, benefits, and equity (RSUs).
• Hybrid options in Denver, SF, and New York offices.
• Total Rewards philosophy and career development opportunities.
• Inclusive, equal-opportunity workplace.